DELIVERY

Q : How long will it take the exact time of delivery?

A : We are unable to provide you with an exact date and time of the delivery.Delivery time and date are dependant on the product availability of the seller.These time frames also depends on when are you purchase and comfirmed the order.

Q : How can if the delivery take time to long?

Whilst we endeavor to meet our estimated delivery time frames,there are many factors out of our control that mean you may receive your order later than anticipated.We do apologise for any unforeseen delays,however-our team is always working hard to get your order to you as quickly as possible.

Q : What do I do if I receive a faulty item or have a problem with an item ordered?

A : Please contact us immediately at info@tiaramall.com  with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier.

Q : I received a wrong Item/incorrect item

A : We have a 7 to 14-day exchange policy for defective and incorrect items, upon receipt of order.

We apologize for the incorrect item that you received. We will contact our Warehouse to have the items checked. While we investigate the items against our stocks,

Please send us an image of the item together with the following:

>▪  Image of Item with the packaging and your Packing list showing your Order and/or Tracking Number.

>▪  Name of Item

>▪  Order Number

If the item is in stock, we will arrange for a replacement. If the item is out of stock a refund or credit voucher will be issued to you upon collection of wrong item.

Q : I received a damaged item in my order

A : We apologize for the defective item that you received. The item may have been damaged in transit. For compacts and palettes, we do not open the boxes and ship them the same way we receive it from the brand to avoid tampering any seal.

You may exchange the item within 7 days of receiving them and we will arrange for a collection of the defective item.

Please send us an image of the item together with the following:

>▪  Image of Item with the packaging and your Packing list showing your Order and/or Tracking Number

>▪  Name of Item

>▪  Order Number

If the item is in stock, we will arrange for a replacement. If the item is out of stock a refund or credit voucher will be issued to you upon collection of damage item.

Q : What if I'm missing an Item?

A : We apologize for the missing item in your order. We will have this checked with our Warehouse to ensure that the item that we have on shelf is correct. We will update you as soon as we check the stocks with our Warehouse.

While we search for the details from our Warehouse, please send us an image of all the items received together with the following:

>▪  Image of Item with the packaging and your Packing list showing your Order and/or Tracking Number

>▪  Name of Missing Item

>▪  Order Number

If the item is in stock, we will arrange for a replacement. If the item is out of stock a refund or credit voucher will be issued to you.

We reserve the right to make changes on our site policies and the terms conditions at any point of time.