How fast will I be refunded?

In case of cancellation or return, you may request for refund. Refund procedures varies according to your initial payment methods at the time of purchase. You shall be notified  via email and SMS once your refund process has been initiated. The credited amount shall be reflected on your statement.

If the refund does not arrive after the next two month's statements, please contact your issuing bank or party directly for support.

Below are the refund methods for each refund channels and time frame. 

Payment Method

Refund Method

Tiara Mall

Processing Time Frame

Bank Processing Time Frame

Credit Card/Debit Card

Credit Card

1-3 working days

5-15 working Days

Paypal

Paypal

1-3 working days

None

Cash On Delivery

(COD)

Bank Transfer/Store Credit

1-3 working days

1-3 working days

Bank Transfer

Store Credit

1-3 working days

None

Gift voucher/  Store Credit

Store Credit

1-3 working days

None



Note: Any postage fee incurred during the returns, please send us your postage fee with receipt for us to refund to you. Processing time will be the same as bank transfer method.