Returns Policy

7 Days Return : 

Customer's satisfaction is our first priority! If you are not entirely satisfied with your purchase, refund or exchange can be made under the following terms & conditions:

(1) You must return both the original invoice and the item in its original packing in order to effect a refund or exchange within 14 days of the date of the invoice.

(2) Full refund will only be given for items that are unopened or completely packing. For opened or used items 50% refund will be given.

(3) Any unopened item can only be exchanged for items of the same or higher value. Customers are liable to pay the difference for a higher valued item. No credit will be given for exchange of lower valued items.

(4) Customers are responsible for mailing charges when returning products.

(5) Customers are advised to use secured mailing method as we cannot be responsible for returns lost in the mail.

Refund/exchange procedure:

(1) Send us a refund/exchange request via email to info@tiaramall.com before returning the item.

(2) Send the returning item along with the original invoice to.

(3) Your request will be processed accordingly within 3 days of receiving your returned item.